/* Kalida · Back panel nuevo · Fase 1 · vista previa local (sin dependencias, sin red) */
:root{
  --bg:#F2F0EA; --surface:#FFFFFF; --line:#E7E3D9; --line-soft:#F0ECE3;
  --ink:#1B1F1C; --muted:#5E645F; --muted-2:#4B514C;
  --green:#1E3B2F; --green-2:#2C4B3E; --green-soft:#D5E4DC;
  --gold:#C9932E; --gold-ink:#8A5A0B; --gold-soft:#FBF1DC; --gold-line:#EBD3A0;
  --navy:#15213B; --navy-line:#24314D; --navy-ink:#AEB9D1;
  --teal:#2DD4BF; --teal-ink:#0F5F58; --teal-soft:#DDF3EE;
  --red:#B42323; --red-soft:#FDECEC; --red-line:#F2B8B8;
  --terra:#A9472A; --blue:#2563EB; --blue-soft:#E3ECFB; --purple:#6D28D9; --purple-soft:#EDE4FB;
  --c-venta:#B45309; --c-cita:#0F766E; --c-cat:#2563EB; --c-fab:#7C3AED; --c-ent:#166534;
  --radius:16px; --font: "Segoe UI", system-ui, -apple-system, Roboto, "Helvetica Neue", Arial, sans-serif;
  --serif: Georgia, "Times New Roman", serif;
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--font);font-size:15px}
button,input,select,textarea{font-family:inherit;font-size:inherit;color:inherit}
button{cursor:pointer}
a{color:var(--green)}
:focus-visible{outline:3px solid var(--gold);outline-offset:2px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}

/* Banda permanente */
.preview-band{position:sticky;top:0;z-index:50;background:#7A2E0E;color:#fff;text-align:center;font-size:12px;font-weight:800;letter-spacing:.08em;padding:7px 12px}

/* Encabezado */
.top{display:flex;flex-wrap:wrap;align-items:center;gap:12px 32px;padding:0 24px;min-height:64px;background:var(--surface);border-bottom:1px solid var(--line)}
.brand{display:flex;align-items:center;gap:12px;padding:10px 0}
.brand-mark{width:40px;height:40px;border-radius:10px;background:var(--green);color:#fff;display:grid;place-items:center}
.brand b{display:block;font-size:18px;letter-spacing:.04em}
.brand small{display:block;font-size:10px;font-weight:600;letter-spacing:.2em;color:var(--muted)}
.nav{display:flex;gap:2px;flex:1 1 auto;overflow-x:auto;align-self:stretch}
.nav a{display:flex;align-items:center;gap:8px;padding:0 14px;min-height:62px;font-weight:600;color:var(--muted);text-decoration:none;border-bottom:3px solid transparent;white-space:nowrap}
.nav a[aria-current="page"]{color:var(--ink);font-weight:700;border-bottom-color:var(--gold)}
.top-right{display:flex;align-items:center;gap:10px}
.who{text-align:right;line-height:1.2}
.who small{display:block;font-size:10px;font-weight:700;letter-spacing:.16em;color:var(--muted)}
.who b{font-size:14px}
.avatar{width:40px;height:40px;border-radius:50%;background:var(--gold);color:#fff;font-weight:800;display:grid;place-items:center}

/* Layout */
.layout{display:grid;grid-template-columns:290px minmax(0,1fr);gap:20px;padding:20px 24px 40px;align-items:start}
.main{min-width:0;display:flex;flex-direction:column;gap:20px}
.page-head{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:12px}
.page-head h1{margin:0;font-size:26px;color:var(--green)}
.page-head p{margin:4px 0 0;color:var(--muted);font-size:13px}

/* Tarjetas */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:18px}
.card.dark{background:var(--green);color:#fff;border-color:var(--green)}
.card.navy{background:var(--navy);color:#fff;border-color:var(--navy);padding:0;overflow:hidden}
.card h2,.card-title{margin:0 0 12px;font-size:12px;font-weight:800;letter-spacing:.14em;color:var(--muted);display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.card.dark h2{color:#B9D3C6}.card.navy h2{color:#C9D3E8;padding:16px 16px 0}
.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;align-items:start}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;align-items:start}
.stack{display:flex;flex-direction:column;gap:20px}

/* Etiquetas */
.tag{display:inline-flex;align-items:center;gap:6px;padding:3px 9px;border-radius:999px;font-size:10px;font-weight:800;letter-spacing:.08em;white-space:nowrap}
.tag-demo{background:#FFF4D6;color:#7A4B00;border:1px solid #E8C67A}
.tag-sim{background:var(--purple-soft);color:var(--purple);border:1px solid #CDB8F5}
.tag-off{background:#EEF0EE;color:#4B514C;border:1px solid #D3D7D3}
.tag-alert{background:var(--red-soft);color:var(--red);border:1px solid var(--red-line)}
.tag-ok{background:var(--teal-soft);color:var(--teal-ink);border:1px solid #9ADBCF}
.dot{width:8px;height:8px;border-radius:50%;display:inline-block}

/* Botones */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:0 16px;border-radius:10px;border:1px solid var(--line);background:#fff;font-weight:700;font-size:13px}
.btn-primary{background:var(--green);border-color:var(--green);color:#fff}
.btn-gold{background:var(--gold);border-color:var(--gold);color:#2A1D04}
.btn-danger{background:#fff;border-color:var(--red-line);color:var(--red)}
.btn-ghost{background:transparent}
.btn[disabled]{opacity:.55;cursor:not-allowed}
.btn-sm{min-height:34px;padding:0 12px;font-size:12px}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chip{min-height:34px;padding:0 12px;border-radius:999px;border:1px solid var(--line);background:#fff;font-size:12px;font-weight:600}
.chip[aria-pressed="true"]{background:var(--green);color:#fff;border-color:var(--green)}

/* Kimi */
.kimi{position:sticky;top:96px;display:flex;flex-direction:column;background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;max-height:calc(100vh - 116px);min-height:520px}
.kimi-head{display:flex;align-items:center;gap:12px;padding:16px;background:var(--green);color:#fff}
.kimi-head img{width:44px;height:44px;border-radius:50%;border:2px solid var(--teal);object-fit:cover}
.kimi-head b{display:block}.kimi-head small{color:#B9D3C6;font-size:12px}
.kimi-log{flex:1 1 auto;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:12px}
.msg{max-width:90%;padding:10px 12px;border-radius:12px;font-size:13px;line-height:1.45}
.msg small{display:block;font-size:10px;font-weight:700;letter-spacing:.06em;margin-bottom:3px;opacity:.75}
.msg.me{align-self:flex-end;background:var(--green);color:#fff;border-bottom-right-radius:4px}
.msg.bot{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.kimi-foot{border-top:1px solid var(--line);padding:12px;display:flex;flex-direction:column;gap:10px}
.inrow{display:flex;gap:8px}
.input{flex:1 1 auto;min-width:0;height:42px;padding:0 14px;border-radius:999px;border:1px solid var(--line);background:#F7F5F0}
.round{width:42px;height:42px;border-radius:50%;border:0;background:var(--green);color:#fff;display:grid;place-items:center;flex:0 0 auto}

/* Listas */
.rows{list-style:none;margin:0;padding:0}
.rows li{display:flex;align-items:center;gap:12px;padding:12px 0;border-bottom:1px solid var(--line-soft)}
.rows li:last-child{border-bottom:0}
.navy .rows li{padding:12px 16px;border-color:var(--navy-line);border-bottom:0;border-top:1px solid var(--navy-line)}
.ava{width:38px;height:38px;border-radius:50%;color:#fff;font-weight:800;font-size:13px;display:grid;place-items:center;flex:0 0 auto}
.grow{flex:1 1 auto;min-width:0}
.ell{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sub{font-size:12px;color:var(--muted)}
.navy .sub{color:var(--navy-ink)}
.badge{min-width:22px;height:22px;padding:0 7px;border-radius:999px;font-size:11px;font-weight:800;display:grid;place-items:center}
.empty{padding:22px;border:1px dashed #CFC9BB;border-radius:12px;background:#FBFAF7;color:var(--muted);font-size:13px;line-height:1.5;text-align:center}
.metric{display:flex;justify-content:space-between;align-items:center;padding:12px 0;border-bottom:1px solid var(--green-2);font-size:13px;color:#D5E4DC}
.metric:last-child{border-bottom:0}
.metric b{color:#fff;font-size:16px}

/* Inbox */
.inbox{display:grid;grid-template-columns:330px minmax(0,1fr);gap:20px;align-items:start}
.thread-list button{all:unset;box-sizing:border-box;display:flex;gap:12px;width:100%;padding:12px 16px;border-top:1px solid var(--navy-line);cursor:pointer}
.thread-list button[aria-current="true"]{background:#1E2E4F}
.thread-list button:focus-visible{outline:3px solid var(--gold);outline-offset:-3px}
.conv{display:flex;flex-direction:column;min-height:560px;padding:0;overflow:hidden}
.conv-head{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.conv-log{flex:1 1 auto;padding:18px;display:flex;flex-direction:column;gap:12px;background:#FBFAF7;max-height:460px;overflow-y:auto}
.bubble{max-width:75%;padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.45}
.bubble small{display:block;font-size:10px;font-weight:700;letter-spacing:.06em;color:var(--muted);margin-bottom:3px}
.bubble.cli{align-self:flex-end;background:var(--blue-soft);color:#1E3A8A;border:1px solid #C3D5F5}
.bubble.bot{align-self:flex-start;background:#F2F0EA;border:1px solid var(--line)}
.bubble.ase{align-self:flex-start;background:var(--gold-soft);border:1px solid var(--gold-line)}
.bubble.sys{align-self:center;background:transparent;color:var(--muted);font-size:12px;padding:2px}
.alarm{display:flex;flex-wrap:wrap;align-items:center;gap:12px;padding:12px 14px;border-radius:12px;background:#C62828;color:#fff}
.alarm b{font-size:13px;letter-spacing:.06em}
.conv-foot{border-top:1px solid var(--line);padding:14px 18px;display:flex;flex-direction:column;gap:10px}

/* Agenda */
.cal-head{display:flex;flex-wrap:wrap;align-items:center;gap:10px}
.cal-head h2{margin:0;font-size:22px;letter-spacing:.02em;color:var(--ink)}
.legend{display:flex;flex-wrap:wrap;gap:6px 16px;font-size:12px;font-weight:600;color:var(--muted-2);list-style:none;margin:0;padding:0}
.legend li{display:flex;align-items:center;gap:6px}
.legend i{width:10px;height:10px;border-radius:3px;display:inline-block}
.cal-scroll{overflow-x:auto}
.cal{min-width:700px;display:grid;grid-template-columns:repeat(7,minmax(0,1fr));border-top:1px solid var(--line);border-left:1px solid var(--line)}
.cal .dow{padding:8px;text-align:center;font-size:11px;font-weight:800;letter-spacing:.1em;color:var(--muted);background:#FBFAF7;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}
.cal .day{min-height:112px;padding:6px;border-right:1px solid var(--line);border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:4px;background:#fff}
.cal .day.out{background:#FBFAF7}.cal .day.out .n{color:#8A8F8A}
.cal .day.today{box-shadow:inset 0 0 0 2px var(--gold);background:var(--gold-soft)}
.cal .n{align-self:flex-end;font-size:12px;font-weight:800}
.ev{all:unset;box-sizing:border-box;display:block;padding:4px 7px;border-radius:6px;color:#fff;font-size:11px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:pointer}
.ev:focus-visible{outline:3px solid var(--ink)}
.seg{display:inline-flex;padding:3px;border:1px solid var(--line);border-radius:10px;background:#fff}
.seg button{border:0;background:transparent;min-height:32px;padding:0 12px;border-radius:8px;font-weight:600;font-size:12px}
.seg button[aria-pressed="true"]{background:var(--green);color:#fff}

/* Catálogo */
.prods{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.prod{display:flex;flex-direction:column;border:1px solid var(--line);border-radius:14px;background:#fff;overflow:hidden}
.prod-img{height:150px;display:grid;place-items:center;background:#EFE8DA;color:#6B5A3E}
.prod-body{padding:14px;display:flex;flex-direction:column;gap:8px;flex:1 1 auto}
.field{display:flex;flex-direction:column;gap:5px;font-size:12px;font-weight:700}
.field select,.field input,.field textarea{height:40px;padding:0 10px;border-radius:8px;border:1px solid var(--line);background:#fff;font-weight:500;font-size:13px}
.field textarea{height:auto;min-height:70px;padding:8px 10px}
.swatches{display:flex;flex-wrap:wrap;gap:6px}
.swatch{width:30px;height:30px;border-radius:50%;border:2px solid #fff;box-shadow:0 0 0 1px var(--line)}
.swatch[aria-pressed="true"]{box-shadow:0 0 0 2px var(--green)}
.form2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 14px}

/* Documento */
.doc{position:relative;max-width:760px;margin:0 auto;background:#fff;border:1px solid #D9D5CC;box-shadow:0 8px 24px rgba(0,0,0,.08);padding:48px;font-family:var(--serif);overflow:hidden}
.doc *{position:relative;z-index:1}
.doc .wm{position:absolute;inset:0;display:grid;place-items:center;z-index:0;pointer-events:none}
.doc .wm span{transform:rotate(-28deg);font-family:var(--font);font-size:44px;font-weight:900;color:rgba(180,35,35,.13);letter-spacing:.06em;text-align:center;line-height:1.2}
.doc h1{font-weight:400;text-align:center;letter-spacing:.04em;margin:8px 0 4px;font-size:30px}
.doc table{width:100%;border-collapse:collapse;font-family:var(--font);font-size:13px;margin-top:10px}
.doc th,.doc td{border:1px solid #B8B4AA;padding:8px;text-align:left;vertical-align:top}
.doc th{background:#EFEEEA}
.logo{text-align:center;font-family:var(--font);font-weight:800;color:#B5532F;font-size:34px;line-height:1}
.logo small{display:block;color:#4A3B32;font-size:12px;letter-spacing:.3em;margin-top:4px}

/* Timeline taller */
.steps{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}
.steps li{display:flex;gap:12px;align-items:flex-start}
.steps .s{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;font-size:12px;font-weight:800;flex:0 0 auto;border:2px solid var(--gold);color:var(--gold-ink);background:#fff}
.steps li.done .s{background:var(--green);border-color:var(--green);color:#fff}

/* Reportes */
table.tbl{width:100%;border-collapse:collapse;font-size:12px;min-width:900px}
table.tbl th{background:#F7F5F0;text-align:left;padding:9px;border-bottom:1px solid #DAD4C7;white-space:nowrap}
table.tbl td{padding:9px;border-bottom:1px solid var(--line-soft)}
.scroll{overflow-x:auto}

/* Modal */
.modal-back{position:fixed;inset:0;z-index:100;background:rgba(20,26,23,.6);display:grid;place-items:center;padding:16px}
.modal{width:min(620px,100%);max-height:calc(100vh - 32px);overflow:auto;background:#fff;border-radius:16px;border:1px solid var(--gold)}
.modal-head{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 18px;background:var(--green);color:#fff}
.modal-head h2{margin:0;font-size:17px;font-family:var(--serif)}
.modal-body{padding:18px;display:flex;flex-direction:column;gap:14px}
.modal-foot{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:10px;padding:0 18px 18px}

/* Toast */
.toast{position:fixed;left:50%;bottom:20px;transform:translateX(-50%);z-index:120;background:var(--ink);color:#fff;padding:10px 16px;border-radius:10px;font-size:13px;max-width:calc(100vw - 32px)}

/* Responsive */
@media (max-width:1180px){.grid3{grid-template-columns:repeat(2,minmax(0,1fr))}.prods{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:920px){
  .layout{grid-template-columns:minmax(0,1fr);padding:14px 16px 32px}
  .kimi{position:static;max-height:none;min-height:0;order:2}
  .grid3,.grid2,.inbox,.form2,.prods{grid-template-columns:minmax(0,1fr)}
  .who{display:none}.top{padding:0 16px}
  .doc{padding:24px}
  .bubble{max-width:92%}
}
@media print{
  .preview-band,.top,.kimi,.no-print,.page-head .btn{display:none!important}
  .layout{display:block;padding:0}
  .doc{box-shadow:none;border:0}
}
/* ajustes QA visual */
.alarm .btn{color:var(--red);border-color:#fff}
.kimi-head{flex-wrap:wrap}
.kimi-head small{display:block}
.kimi-head .tag{margin-left:56px}
.main:focus{outline:none}
/* --- Fase 2: contactos, canales --- */
.ld-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 14px}
.ld-tabs a{padding:10px 16px;border-radius:999px;border:1px solid var(--line);background:#fff;font-weight:700;font-size:13px;color:inherit;text-decoration:none}
.ld-tabs a[aria-selected="true"]{background:var(--green);color:#fff;border-color:var(--green)}
.ld-tabs a b{margin-left:6px;opacity:.75}
.ld-filters{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin:12px 0}
.ld-bar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:6px 0 12px}
.ld-tbl td{vertical-align:top}
.ld-pager{display:flex;align-items:center;justify-content:center;gap:12px;margin-top:12px;font-size:13px}
.ad-sec{font-size:12px;letter-spacing:.12em;color:var(--muted,#5E645F);margin:18px 0 10px}
.ad-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;margin-bottom:8px}
.ad-head{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:10px}
.ad-head h2{font-size:16px;letter-spacing:0}
.ad-dl{margin:0;display:grid;gap:8px;font-size:13px}.ad-dl dt{font-weight:800;font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:#5E645F}.ad-dl dd{margin:2px 0 0}
.ad-list{margin:0;padding-left:18px;font-size:13px;line-height:1.6}
.nav{flex-wrap:nowrap;overflow-x:auto}
@media(min-width:921px){.top{flex-wrap:nowrap}.nav{min-width:0}.nav a{padding:0 10px}}
@media(max-width:1600px){.who{display:none}}
/* --- Documentos reales provisionales --- */
.pend-band{background:#8a1f1f;color:#fff;font-weight:800;font-size:12px;letter-spacing:.06em;text-align:center;padding:8px 12px;border-radius:10px;margin-bottom:14px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin:0 0 16px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 14px;display:flex;flex-direction:column}
.kpi b{font-size:26px}.kpi span{font-size:12px;color:#5E645F}
.dr-detail{padding:8px 4px;white-space:normal}
.dr-h{font-size:11px;letter-spacing:.12em;margin:14px 0 6px;color:#5E645F}
.dr-detail .field input,.dr-detail .field select{max-width:100%}
/* --- Expedientes / operación --- */
.op-steps{display:flex;flex-wrap:wrap;gap:6px;list-style:none;padding:0;margin:0 0 16px}
.op-steps li{display:flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;border:1px solid var(--line);background:#fff;font-size:12px;font-weight:700;color:#5E645F}
.op-steps li span{display:inline-grid;place-items:center;width:20px;height:20px;border-radius:50%;background:#EEE;font-size:11px}
.op-steps li.done{border-color:#166534;color:#166534}.op-steps li.done span{background:#166534;color:#fff}
.op-steps li.cur{border-color:var(--gold);box-shadow:0 0 0 2px #C9932E55;color:var(--ink)}
.op-dl{margin:10px 0;display:grid;gap:4px;font-size:13px}.op-dl>div{display:flex;justify-content:space-between;gap:12px;border-bottom:1px dashed #E5E1D6;padding:4px 0}.op-dl dt{color:#5E645F}.op-dl dd{margin:0;text-align:right}
.op-dl .big dd,.op-dl .big dt{font-weight:800;color:var(--ink);font-size:14px}
.op-pend{color:#8a5a00;background:#FFF6E0;border-radius:8px;padding:6px 8px}
.op-log{max-height:260px;overflow:auto}
#print-area{display:none}
@media print{body.printing>*:not(.layout){display:none!important}body.printing .layout>*:not(main),body.printing main>*:not(#print-area){display:none!important}body.printing #print-area{display:block!important}}
.grid2>section,.grid2>*{min-width:0}
.card .inrow{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.card .inrow input,.card .inrow select{min-width:0;flex:1 1 140px;height:38px;padding:0 10px;border-radius:8px;border:1px solid var(--line);background:#fff;font-size:13px}
/* Kimi como burbuja abajo (vistas de tabla ancha: reserva por mueble, solicitud a taller) */
.kimi-cerrar,.kimi-burbuja{display:none}
body.kimi-flot .layout{grid-template-columns:minmax(0,1fr)}
body.kimi-flot .kimi{display:none;position:fixed;right:22px;bottom:72px;top:auto;width:360px;max-width:calc(100vw - 32px);height:min(560px,calc(100vh - 120px));min-height:0;max-height:none;z-index:60;box-shadow:0 12px 40px rgba(0,0,0,.25)}
body.kimi-flot.kimi-abierto .kimi{display:flex}
body.kimi-flot .kimi-cerrar{display:inline-grid;place-items:center;margin-left:auto;background:transparent;border:0;color:#fff;cursor:pointer;width:34px;height:34px;border-radius:50%}
body.kimi-flot .kimi-cerrar:hover{background:rgba(255,255,255,.15)}
body.kimi-flot .kimi-burbuja{display:flex;align-items:center;gap:8px;position:fixed;right:22px;bottom:76px;z-index:59;background:var(--green);color:#fff;border:0;border-radius:999px;padding:6px 16px 6px 6px;font-weight:700;font-size:14px;cursor:pointer;box-shadow:0 6px 20px rgba(0,0,0,.25)}
body.kimi-flot .kimi-burbuja img{width:42px;height:42px;border-radius:50%;border:2px solid var(--teal);object-fit:cover}
body.kimi-flot.kimi-abierto .kimi-burbuja{display:none}
@media print{.kimi-burbuja{display:none!important}}